RoasterTools - Notice history

Support - Help Messages is now operational! This update was created by an automated monitoring service.

Support - Help Messages is now operational! This update was created by an automated monitoring service.

Support - Help Messages is now operational! This update was created by an automated monitoring service.

External - Shopify is now operational! This update was created by an automated monitoring service.

Support - Help Messages is now operational! This update was created by an automated monitoring service.

Summary: Between 8:02 PM and 8:17 PM EDT on September 28, 2025, users experienced SSL/TLS connection errors when accessing RoasterTools. The issue was caused by an authentication requirement from our SSL certificate provider that needed to be completed before certificate renewal could proceed.

Impact:

• Users were unable to access the platform securely

• Duration: 15 minutes

• Severity: Major outage

Resolution: Our team completed the required authentication with our SSL provider and the certificates were successfully renewed at 8:17 PM EDT. All services returned to full operational status.

Next Steps: We're implementing additional monitoring to proactively detect certificate renewal requirements ahead of expiration dates to prevent similar issues in the future.

App - Portal is now operational! This update was created by an automated monitoring service.

App - Tool is now operational! This update was created by an automated monitoring service.

External - Shopify is now operational! This update was created by an automated monitoring service.

Support - Help Messages is now operational! This update was created by an automated monitoring service.

External - Shopify is now operational! This update was created by an automated monitoring service.

Support - Help Messages is now operational! This update was created by an automated monitoring service.

External - Shopify is now operational! This update was created by an automated monitoring service.