RoasterTools - App - Portal isn't accessible at the moment (automated) – Incident details

All systems operational

App - Portal isn't accessible at the moment (automated)

Resolved
Major outage
Started 26 days agoLasted 14 minutes

Affected

App

Operational from 12:03 AM to 12:03 AM, Major outage from 12:03 AM to 12:17 AM, Operational from 12:17 AM to 12:17 AM

Portal

Operational from 12:03 AM to 12:03 AM, Major outage from 12:03 AM to 12:17 AM, Operational from 12:17 AM to 12:17 AM

Updates
  • Postmortem
    Postmortem

    Summary: Between 8:02 PM and 8:17 PM EDT on September 28, 2025, users experienced SSL/TLS connection errors when accessing RoasterTools. The issue was caused by an authentication requirement from our SSL certificate provider that needed to be completed before certificate renewal could proceed.


    Impact:

    • Users were unable to access the platform securely

    • Duration: 15 minutes

    • Severity: Major outage


    Resolution: Our team completed the required authentication with our SSL provider and the certificates were successfully renewed at 8:17 PM EDT. All services returned to full operational status.


    Next Steps: We're implementing additional monitoring to proactively detect certificate renewal requirements ahead of expiration dates to prevent similar issues in the future.

  • Resolved
    Resolved

    App - Portal is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    App - Portal cannot be accessed at the moment. This incident was created by an automated monitoring service.