RoasterTools - Notice history

All systems operational

Operational

Tool - Operational

100% - uptime
Sep 2025 · 99.96%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Portal - Operational

100% - uptime
Sep 2025 · 99.96%Oct · 100.0%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
Operational

Help Docs - Operational

Help Messages - Operational

Operational

Stripe - Operational

ShipStation - Operational

Quickbooks Online - Operational

Shopify - Operational

Commerce Connections - Operational

Notice history

Nov 2025

No notices reported this month

Oct 2025

Support - Help Messages isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Support - Help Messages is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Support - Help Messages cannot be accessed at the moment. This incident was created by an automated monitoring service.

App - Tool isn't accessible at the moment (automated)
  • Resolved
    Resolved

    App - Tool is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    App - Tool cannot be accessed at the moment. This incident was created by an automated monitoring service.

External - Quickbooks Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    External - Quickbooks Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    External - Quickbooks Online cannot be accessed at the moment. This incident was created by an automated monitoring service.

Support - Help Messages isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Support - Help Messages is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Support - Help Messages cannot be accessed at the moment. This incident was created by an automated monitoring service.

Support - Help Messages isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Support - Help Messages is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Support - Help Messages cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sep 2025

App - Portal isn't accessible at the moment (automated)
  • Postmortem
    Postmortem

    Summary: Between 8:02 PM and 8:17 PM EDT on September 28, 2025, users experienced SSL/TLS connection errors when accessing RoasterTools. The issue was caused by an authentication requirement from our SSL certificate provider that needed to be completed before certificate renewal could proceed.


    Impact:

    • Users were unable to access the platform securely

    • Duration: 15 minutes

    • Severity: Major outage


    Resolution: Our team completed the required authentication with our SSL provider and the certificates were successfully renewed at 8:17 PM EDT. All services returned to full operational status.


    Next Steps: We're implementing additional monitoring to proactively detect certificate renewal requirements ahead of expiration dates to prevent similar issues in the future.

  • Resolved
    Resolved

    App - Portal is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    App - Portal cannot be accessed at the moment. This incident was created by an automated monitoring service.

App - Tool isn't accessible at the moment (automated)
  • Resolved
    Resolved

    App - Tool is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    App - Tool cannot be accessed at the moment. This incident was created by an automated monitoring service.

External - Shopify isn't accessible at the moment (automated)
  • Resolved
    Resolved

    External - Shopify is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    External - Shopify cannot be accessed at the moment. This incident was created by an automated monitoring service.

Support - Help Messages isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Support - Help Messages is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Support - Help Messages cannot be accessed at the moment. This incident was created by an automated monitoring service.

External - Shopify isn't accessible at the moment (automated)
  • Resolved
    Resolved

    External - Shopify is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    External - Shopify cannot be accessed at the moment. This incident was created by an automated monitoring service.

Sep 2025 to Nov 2025

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